Website Policies

Privacy

Privacy Policy

The Shipping Box LLC respects your privacy and is committed to handling personal information responsibly. This section explains the types of information we may collect when you use our website.

Information we may collect

• Contact information such as your name, email address, telephone number, and mailing address.
• Shipment information such as tracking numbers, order dates, delivery addresses, package details, and shipment status.
• Information submitted through contact forms and customer support requests.
• Technical information such as browser type, device type, approximate location, IP address, and website activity.

How information may be used

• To display and manage shipment-tracking information.
• To respond to customer enquiries and support requests.
• To maintain, secure, and improve the website.
• To detect misuse, fraudulent activity, technical problems, or security threats.
• To comply with applicable legal obligations.

We do not sell personal information. Information may be shared with service providers only when reasonably necessary to operate the website, provide tracking services, maintain security, or comply with legal requirements.

Website use

Terms of Use

By accessing or using this website, you agree to use it lawfully and in accordance with these terms. If you do not agree with these terms, you should discontinue use of the website.

Permitted use

You may use the website to review shipment information, submit customer-support enquiries, and access publicly available company information.

Prohibited activity

• Attempting to access another customer’s private information.
• Submitting false, misleading, or fraudulent information.
• Interfering with the website, servers, network, or security.
• Copying, modifying, or redistributing website content without permission.
• Using automated tools to overload, scrape, probe, or damage the website.
• Using the website for unlawful or abusive purposes.

We may restrict or terminate access when we reasonably believe a user has violated these terms or created a security risk.

Shipment information

Tracking Information Policy

Shipment statuses, movement history, current locations, and delivery estimates are provided for informational purposes.

Tracking updates may be generated from carrier information, administrative updates, order records, elapsed shipment time, or automated timeline calculations.

Estimated delivery dates

Estimated delivery dates are not guaranteed delivery dates. Actual delivery times may be affected by carrier operations, weather, customs, address problems, holidays, transportation delays, or other circumstances outside our control.

Tracking accuracy

We make reasonable efforts to provide clear and current tracking information, but shipment information may occasionally be delayed, incomplete, or temporarily unavailable.

Customers should contact our support team and provide their tracking number when they believe shipment information is incorrect or has not updated within a reasonable period.

Browser technologies

Cookies and Website Data

This website may use cookies, local storage, or similar technologies to support essential website functions, remember preferences, maintain secure sessions, and understand website performance.

Types of cookies

• Essential cookies required for navigation, security, and core website functionality.
• Preference cookies used to remember selected settings or choices.
• Analytics cookies used to understand general website usage and improve performance, when enabled.

You may control cookies through your browser settings. Blocking certain cookies may prevent some website features from operating correctly.

Protection

Data Security and Retention

We use reasonable administrative, technical, and organisational safeguards designed to protect information against unauthorised access, loss, alteration, misuse, or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Data retention

Information may be retained for as long as reasonably necessary to provide tracking services, respond to support enquiries, maintain business records, resolve disputes, prevent misuse, and comply with legal obligations.

Data requests

You may contact us to request access to, correction of, or deletion of personal information associated with you. We may need to verify your identity before processing a request.

Customer responsibilities

Your Responsibilities

Customers are responsible for entering accurate tracking numbers and providing correct contact and delivery information.

• Do not share tracking numbers publicly.
• Do not attempt to access shipment records that do not belong to you.
• Notify us promptly when you identify incorrect shipment or contact information.
• Ensure that submitted information does not violate another person’s privacy or legal rights.

Important notice

Availability and Limitation of Liability

The website and tracking information are provided on an “as available” basis. We do not guarantee uninterrupted access, error-free operation, or the accuracy of information received from third-party carriers or service providers.

To the maximum extent permitted by applicable law, The Shipping Box LLC will not be responsible for indirect, incidental, consequential, or special losses resulting from website downtime, delayed tracking updates, carrier actions, or reliance on an estimated delivery date.

Nothing in these policies excludes responsibilities that cannot legally be excluded or limited.

Policy updates

Changes to These Policies

We may update these policies when our services, website features, business practices, or legal obligations change.

The latest version will be posted on this page with an updated effective date. Continued use of the website after an update means the revised policies will apply to future use.

Questions and requests

Contact Information

Contact us with questions about these policies, privacy requests, shipment information, or website use.